Shipping policy

At Bomeu, we strive to provide a smooth, reliable, and transparent shopping experience. Please review the information below to understand how we process and deliver orders.

Shipping Destinations

We currently ship to the following countries:

  • United States
  • United Kingdom
  • Canada
  • Australia

We are pleased to offer Free Standard Shipping on all orders to these destinations.

Estimated Delivery Time

Estimated delivery time is:

8–12 business days after dispatch

Please note that delivery times are estimates and may vary depending on location, shipping carrier, and customs processing.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional periods, order processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email.

Order Tracking

After your order has been dispatched, we will send you an email containing your tracking number.

Tracking information usually becomes active within 24–48 hours, allowing you to follow your shipment until it arrives at your delivery address.

Possible Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur due to factors outside our control, including:

  • Severe weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volume during holiday periods

We appreciate your patience and understanding should these situations arise.

Refused Deliveries

If a delivery is refused without prior contact with our support team, the parcel will be returned to our supplier.

Please note:

  • Refused deliveries may be considered unauthorized returns.
  • Refunds (if applicable) will only be issued after the item has been received and inspected by our supplier.
  • Any applicable shipping, handling, or restocking fees may be deducted from the refund.

To avoid these issues, we recommend contacting our support team before refusing a delivery.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately.

Email: support@bomeu.com

Our support team will investigate the issue and work with the shipping carrier to resolve the matter as quickly as possible.

Need Assistance?

If you have any questions regarding shipping or delivery, please contact us.

Brand Name: BOMEU
Office Address: 41 E 11th St, New York, NY 10003, United States
Email: help@bomeu.com

Customer Service Hours
Monday – Saturday
09:00 AM – 05:00 PM (EST)

We do our best to respond to all inquiries within 12 hours.