Refund policy

At Bomeu, we stand behind the quality of our products and want you to be completely satisfied with your purchase. Please review our return and refund policy carefully to understand your options.

Returns & Refund Eligibility

We accept returns and provide refunds for bags that have:

  • Major manufacturing defects that significantly impact the bag’s functionality or appearance
  • Substantial damage that affects the bag’s structural integrity
  • Serious quality issues that prevent the product from being used as intended

Returns must meet the following conditions:

  • Requested within 14 days of delivery
  • Item must be unused, unworn, and unwashed
  • Item must be returned in original packaging with all tags included

Non-Returnable Situations

To maintain fair pricing and product standards, we do not accept returns or refunds for:

  • Minor imperfections such as small scratches or slight stitching variations
  • Slight color differences due to screen display variations
  • Natural material characteristics such as leather grain variations or natural marks
  • Temporary odors from new materials (these usually disappear after airing)
  • Changes in personal preference regarding style, color, or size
  • Normal wear and tear from regular use

Return Shipping

Customers are responsible for:

  • The cost of return shipping
  • Arranging the return shipment

We recommend using a trackable shipping service, as Bomeu is not responsible for lost return packages.

Time-Sensitive Policies

Address Changes & Reshipping

  • Within 24 hours of placing your order:
    Address changes or corrections can be made free of charge.

  • After 24 hours:
    Orders are already in the fulfillment process and cannot be redirected.

Order Cancellations

  • Within 12 hours of purchase:
    Orders may be cancelled for a full refund minus a 10% processing fee.
  • After 12 hours:
    Orders have entered our packaging and shipping process and cannot be cancelled.

Return Process for Defective Items

If you receive a defective product, please follow these steps:

1. Contact Us

Email us at support@bomeu.com with your order number.

2. Provide Evidence

Include clear photos showing:

  • The defective area from multiple angles
  • The entire product
  • Packaging and labels
  • Well-lit images clearly showing the issue

3. Review & Approval

Our quality team will review your request within 24–48 hours.

4. Return Shipment

If the return is approved, we will provide a prepaid return shipping label.

Refund Processing Timeline

Once the returned item is received and inspected:

  • Photo review: 24–48 hours
  • Return inspection: 3–5 business days
  • Refund issued: 5–7 business days to the original payment method

Please note that processing time may vary depending on your payment provider.

Contact Us

If you have any questions about returns or refunds, please contact us:

Brand Name: BOMEU
Office Address: 41 E 11th St, New York, NY 10003, United States
Email: help@bomeu.com

Customer Service Hours
Monday – Saturday
09:00 AM – 05:00 PM (EST)

We do our best to respond to all inquiries within 12 hours.